Category: Our Company


I have some specific questions, how can I get answers?

  1. Call us anytime: 800 249 2299
  2. Email us via our contact page
  3. Text us your questions: 617 267 2299

I hate calling companies for help, only to find I get those awful automated systems – press 15 if you want sales – and then wait an eternity before I get a human being. Are you all any different?

We are completely different. You call us, you get us. No automated phone systems, no call centers. We hate them as much as you do. You will not only reach us – live and in person – but you will get the help from someone who is friendly and completely knowledgeable. You’ll get help, not hype. You will never get a sales pitch.

Do you have any other retail outlets.

We do not. Our products are only available by calling our Store directly at 800-249-2299 or by ordering directly from this web site. You may see on-line sites claiming to sell our products. These sites and claims are 100% fraudulent.

How long have you been in business?

We have been in business for over 25 years. We are fully accredited by the Better Business Bureau. Our products have received wonderful reviews in many major media outlets, including The Boston Globe and WBZ-TV4, Boston, MA.

Where are you located? Do you actually have a physical location?

Yes, we have a physical business location at: 217 Read Street, Portland, Maine, 04103. Please note: most of our on-line competitors are overseas based, operate from a PO Box, and/or from a residential neighborhood. Google them, see for yourself. Call them, hear for yourself.

A lot of companies these days charge “handling” or “restocking” fees when an item is returned. I think this is a rip-off. Do you do this?

We could not agree with you more. It is a consumer rip-off and we do not do it. Never have, never will.

What is your return policy?

We want you to try our products, take a shower, take 50 showers. We offer you the absolute best return policy in the industry. Any shower head you buy from us is shipped to you at no charge. You have 30 days from the date you receive the product to return it for a prompt refund. No questions asked. No jumping through hoops. No nonsense.

Do your shower heads come with a warranty?

All shower heads, with the exception of the hose and bracket on the Hand Held models, have a one year warranty against any manufacturing defects. The hose and bracket on the Hand Held models have a six month warranty. All accessory items have a one year warranty. Warranty does not cover damage caused by installation, abuse, hard water, sediment and/or mineral deposits in the water. We will either repair or replace an item covered under warranty after the original item is returned to us. All shipping costs for items covered under warranty are the responsibility of the customer.

Please.

Compare our credentials and guarantee to any other company. See for yourself, there is no comparison whatsoever.

Careful.

Avoid scams. Our products are only available directly from us, at this one website, and nowhere else.

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